Trustworthy answers for communities.
Actionable insights for you.
An AI plugin for chat helplines
Question answering
with reliable answers based on your curated content
Safety guardrails
for reliable LLM-generated response
Urgency detection
so that you can focus on urgent questions
Dashboard insights
to help you improve your helpline
A dashboard with actionable insights to continuously improve your helpline
Monitor user engagement to discover usage patterns
Analyze user feedback to discover areas of improvement
Find out new topics your content should cover
for product updates
Improving lives with data and evidence
idinsight.org